Privacy Policy

Effective date: January 1, 2026

This policy explains how Acolide LLC ("Acolide," "we," "us") collects, uses and shares information through our website, acolide.com (the "site"), and when practices sign up for and use the Acolide platform (the "platform").

Two kinds of information

Information about you. If you visit our site, ask for a demo, or sign up for Acolide, this policy covers the information we collect about you.

Information practices keep in Acolide. Medical spas and other practices use Acolide to manage their own clients and patients. We handle that information on the practice's behalf and only as our agreement with the practice allows.

If you're a client or patient of a practice that uses Acolide, the practice's own privacy notice applies to you. Please contact the practice with questions or requests about your information. We'll help the practice respond.

Information we collect

Information you give us

When you request a demo: your name, practice name, work email, number of locations, and whether you run paid ads.
When you contact us: what you include in your email, call or message.
When your practice signs up: account details such as names, email addresses, phone numbers, practice name and billing contact.
Payment information: card payments are processed by Stripe. We don't store full card numbers.

Information collected automatically

Device and usage information, such as IP address, browser type, pages viewed, the site that referred you, and approximate location based on your IP address.
Cookies and similar technologies (see below).
If you arrive from an ad, the campaign details attached to the link, such as the ad source and campaign name.

Information from others

People who refer you to us, and partners we work with.

Cookies and analytics

We use cookies that keep the site working. This site doesn't currently use third-party analytics or advertising cookies. If we add them, we'll update this policy and list them here.

You can block or delete cookies in your browser settings, though some parts of the site may not work properly without them.

How we use information

To respond to demo requests and questions.
To provide, maintain, secure and support the platform.
To process payments and manage billing.
To send service messages, such as account notices and security alerts.
To send news and offers about Acolide by email. You can unsubscribe at any time using the link in any marketing email.
To understand how our site and product are used, and to improve them.
To measure how well our own advertising works.
To prevent fraud and abuse, and to comply with the law.

We use the information practices keep in Acolide only to provide the platform to that practice and as our agreement with the practice allows. We never use patient information to market Acolide.

How we share information

Service providers who help us run Acolide, such as hosting and cloud infrastructure, payment processing (Stripe), email and text-message delivery, analytics, and customer support tools. They may use the information only to provide services to us.
At a practice's direction. For example, when a practice turns on an integration, we share the information that integration needs.
For legal reasons, when required by law or to protect the rights, safety and security of our customers, patients, the public or Acolide.
In a business transfer, such as a merger or acquisition, subject to this policy.

We don't sell personal information.

Text messages

Practices use Acolide to send text messages, such as appointment reminders, to people who have agreed to receive them.

We don't share mobile phone numbers, or text-message opt-in data and consent, with third parties or affiliates for their marketing or promotional purposes. The sharing described in this policy excludes text-message opt-in data and consent.

Reply STOP to any message to stop receiving texts, or HELP for help. Message and data rates may apply. Message frequency varies.

How we protect information

Acolide treats every practice as a HIPAA covered entity and protects information to that standard by default. Our safeguards include encryption of data sent over the internet, permissions by role, and separation of each practice's data so that every request is limited to that practice's records.

No system is perfectly secure, but we work continually to protect the information you trust us with.

How long we keep information

We keep personal information for as long as we need it for the purposes in this policy, or as long as the law requires. Information practices keep in Acolide is kept and returned or deleted as set out in our agreement with each practice. When a practice's account ends, the practice has 30 days to export its data, after which we delete it unless the law requires us to keep it.

Your choices

Marketing emails: unsubscribe using the link in any marketing email.
Cookies: manage them in your browser settings.
Your information: you can ask to see, correct or delete the personal information we hold about you by emailing [email protected]. We'll verify your request before acting on it.

Depending on where you live, you may have additional privacy rights. We won't treat you differently for using them.

Children

Our site and platform are meant for businesses. They are not directed to children under 16, and we don't knowingly collect personal information from children through our site.

Where information is stored

Acolide is based in the United States, and we store information in the United States.

Changes to this policy

We may update this policy from time to time. We'll post the new version here and change the effective date. If we make significant changes, we'll let our customers know by email.

Contact us

Acolide LLC
1630 Mineral Spring Ave
North Providence, RI 02904
[email protected]