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Terms of Service

Effective date: January 1, 2026

These terms are an agreement between Acolide LLC ("Acolide," "we," "us") and the practice or business that signs up for Acolide ("you"). They cover your use of the Acolide platform (the "platform") and our website, acolide.com (the "site").

By creating an account, signing an order form, or using the platform, you agree to these terms. If you're accepting them on behalf of a practice, you confirm you have authority to do so. If you sign an order form or other written agreement with us, its terms apply where they differ from these.

1. The platform

Acolide is software for running a medical spa or similar practice: marketing, lead capture, messaging, scheduling, checkout, memberships, rewards, inventory, clinical records and reporting. The features available to you depend on your plan and any add-ons you choose.

We improve Acolide continually. We may add, change or remove features, but we won't materially reduce the core features of your plan during a paid term.

2. Your account

  • You're responsible for everyone who uses Acolide under your account, and for keeping logins secure.
  • Give each staff member their own login, and use roles and permissions to limit what each person can see and do.
  • Tell us right away at [email protected] if you think your account has been accessed without permission.
  • You must be a business. Acolide is not for personal or household use.

3. Plans, fees and billing

  • Fees are set out in your plan or order form. Plans may differ by features, number of locations or users, and included text messages and emails.
  • Some features are billed by usage, such as text messages, emails or AI features beyond your plan's allowance, and add-ons are billed separately.
  • Subscriptions renew automatically for the same term unless you cancel before the renewal date.
  • We charge the payment method on file through our payment processor, Stripe. Fees don't include taxes, which you're responsible for.
  • If a payment fails, we'll let you know. If it stays unpaid for 15 days, we may suspend your account until it's paid.
  • We'll give you at least 30 days' notice before changing your fees. Changes apply from your next renewal.
  • Fees are non-refundable except where these terms or the law say otherwise.

4. Payments you accept from clients

Card payments your practice accepts through Acolide are processed by Stripe and are subject to Stripe's terms, including the Stripe Connected Account Agreement. You're responsible for your refunds, disputes and chargebacks, and for complying with card network rules.

5. Your data

  • You own your data. "Your data" means everything you and your clients put into Acolide, including client, patient, appointment, sales and marketing information.
  • You give us permission to host, process and use your data only to provide, secure and support the platform for you, and as described in our Privacy Policy.
  • Health information. Acolide treats every practice as a HIPAA covered entity.
  • Getting your data out. You can export your data while your account is active. After your account ends, you'll have 30 days to export it, after which we'll delete it as described in our agreement, unless the law requires us to keep it.
  • You're responsible for having the right to put your data into Acolide, including any notices and consents your clients need.

6. Text messages, email and calls

Acolide lets you send texts and emails, and use automated and AI-assisted messaging and calls, to reach your clients and leads. You're responsible for using these features lawfully. In particular:

  • Get the consent the law requires before sending marketing texts or making marketing calls, and keep records of it.
  • Honor opt-outs. Acolide processes STOP replies and email unsubscribes automatically. Don't work around them.
  • Make sure your messages are accurate and identify your practice.
  • Give accurate information for any carrier or messaging registration we complete on your behalf.
  • Follow any rules on call recording and on telling people they're interacting with an automated or AI system.

We may pause messaging on your account if carriers flag it, or if we believe messages break the law or these terms.

7. Advertising and other integrations

When you connect Google, Meta or another third-party service, your use of that service is governed by its own terms and policies, and you're responsible for following them. Acolide's conversion tracking is designed to remove patient details before data is sent to advertising platforms. You decide which integrations to turn on and what information they receive.

We're not responsible for third-party services, or for changes they make that affect how they work with Acolide.

8. AI features

Some Acolide features use artificial intelligence, such as drafting messages or answering client questions.

  • AI output can be wrong or incomplete. Review it before relying on it.
  • Acolide does not provide medical advice. AI features are designed to hand clinical questions to your staff, and your licensed providers are responsible for all clinical decisions.
  • You're responsible for how you use AI output with your clients.

9. Acceptable use

You agree not to:

  • Use Acolide for anything unlawful, fraudulent or harmful.
  • Send spam, or messages to people who haven't agreed to receive them.
  • Upload malicious code, or try to break into, overload or disrupt Acolide.
  • Access another practice's data, or try to.
  • Copy, resell, or reverse-engineer the platform, or use it to build a competing product.
  • Scrape the site or platform with automated tools without our written permission.

10. Our property

Acolide, the site and everything we provide (other than your data) belong to us and our licensors. We give you a limited right to use the platform during your subscription, under these terms. If you send us feedback or suggestions, we may use them without any obligation to you.

11. Confidentiality

Each of us will keep the other's non-public business information confidential and use it only for this agreement. This doesn't cover information that is already public or that the law requires us to disclose.

12. Suspension and ending your account

  • You can cancel at any time in your account settings or by emailing [email protected]. Cancellation takes effect at the end of your current billing period.
  • We may suspend or end your account if you seriously break these terms, don't pay, or create a security or legal risk. Where it's reasonable, we'll tell you first and give you a chance to fix the problem.
  • When your account ends, your right to use Acolide ends. Sections 5 (data export), 10, 11 and 13 to 17 continue to apply.

13. Warranties and disclaimers

We'll provide Acolide with reasonable skill and care. Apart from that, Acolide is provided "as is" and "as available." To the extent the law allows, we disclaim all other warranties, including warranties of merchantability, fitness for a particular purpose and non-infringement. We don't promise Acolide will be uninterrupted or error-free, or that it will produce any particular business result, such as a number of leads or bookings.

14. Limitation of liability

To the extent the law allows:

  • Neither of us is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data, even if warned they might happen.
  • Each party's total liability under these terms is limited to the fees you paid us in the 12 months before the event that gave rise to the claim.

These limits don't apply to your payment obligations or your indemnity obligations below.

15. Indemnity

You'll defend us against claims brought by third parties, and pay resulting costs and damages, to the extent the claims arise from your data, your messages or calls, your clinical services, or your breach of these terms or the law.

16. Changes to these terms

We may update these terms. We'll post the new version here and change the effective date. For significant changes, we'll give you at least 30 days' notice by email. Continuing to use Acolide after changes take effect means you accept them.

17. General

  • Governing law: these terms are governed by the laws of the State of Rhode Island, and disputes will be resolved in the state or federal courts located in Providence County, Rhode Island.
  • Notices: we'll send notices to the email on your account. Send notices to us at [email protected].
  • Assignment: you may not transfer these terms without our consent, except as part of a sale of your practice. We may transfer them as part of a merger, acquisition or sale of our business.
  • Events beyond control: neither of us is responsible for delays caused by events beyond reasonable control.
  • Entire agreement: these terms, your order form and our Privacy Policy are the entire agreement between us about Acolide.
  • If any part of these terms can't be enforced, the rest still applies. Not enforcing a right doesn't waive it.

Using our website

Anyone can browse acolide.com. The content on the site belongs to us. You may read and share it, but not copy it for commercial use without permission. Links to other websites are provided for convenience, and we're not responsible for their content. Information on the site is general and isn't medical, legal or financial advice.

Contact us

Acolide LLC
1630 Mineral Spring Ave
North Providence, RI 02904
[email protected]